New Clients: It is recommended that those new to Reformer Pilates set up an initial private session to familiarize yourself with our studio, machines and get 1:1 coaching with an instructor prior to joining any group classes.

Grip Socks Required: Please bring a pair or purchase in studio!

Studio Policies; Terms & Cancellation

Private Appointments: Any changes to private appointments should be made with 24 hours notice or will be subject to full session rate. Enrollment changes should be made via the online portal.

Group Classes: Changes to group class bookings can be made up to 12 hours in advance with no penalty. Enrollment changes should be made via the online portal.

Arrivals: Clients should arrive 5 - 7 minutes prior to each class / session. Earlier arrivals may not be accommodated due to other sessions.

Late Arrivals: Clients not present within 5 minutes of class start time risk forfeiting their space (treated as a ‘no-show’); a pass will be deducted from account.

Intro Class Pack Terms: Valid for 5 Group Reformer classes to be used within 2 weeks of purchase. This offering is for new clients only. No-Show and Late cancellation policies apply as follows: No-Shows: $20 penalty fee; More than one late cancel on the pass: $20 penalty fee.

Please note: Instructor substitutions may happen without notice.

Health & Safety Precautions

Our studio equipment will be thoroughly cleaned & sanitized in between sessions. If you are experiencing (or have recently experienced) any cold/flu or known COVID symptoms or have come into contact with someone suspected or confirmed to have had COVID we encourage you to stay home for the health and safety of our staff and clients. You are welcome to make any changes to your session(s) within the cancellation window or you can email us to make arrangements.

Physical Safety Precautions

Pre/Postnatal: We proudly serve pre/postnatal clients. If you are pregnant or suspect you are pregnant please let your instructor know prior to class start. 1st Trimester: Prenatal clients may attend group classes through their 1st trimester without studio approval. 2nd & 3rd Trimester: Must request studio approval to attend group classes beyond the 1st trimester; approval may be granted if the client demonstrates a strong understanding of the Pilates principles, has a solid foundation within the Pilates repertoire and understands safe modifications for movement.

Injuries / Limitations: If you have or are recovering from an injury please reach out to us in advance of scheduling a group class so that we may help determine the safest format for you (classes or private training).

Group Class attendance: Our group classes are intended for those physically capable of athletic movement on a machine that does at times challenge balance, coordination and requires strong bodily proprioception (awareness). If you require several modifications or extra support to move safely, or if our instructor team is concerned about your safety in a group class setting we reserve the right to request you book private training sessions.